Step 6 Reinstall OS X. Click the Reinstall OS X option in the menu and proceed to follow the directions. You will need to be connected to the Internet, so make sure you're plugged in via Ethernet, or are connected to a Wi-Fi network.

As I've said before, slowing down is not an option for me. At one point, I realized that there were plenty of files on my Mac that I didn't need any more, but too many to delete individually. In other cases, your Mac can be experiencing some major malfunctions: constant crashing, locked controls, slow boot times, missing files, etc.

Often, the best option to fix these problems would be to reformat your computer and reinstall your OS, but since most of us don't plan on ever taking this drastic measure, we don't obtain a recovery disc or thumb drive.

Thankfully, the geniuses over at Apple have made the process easy for us—no need for a disc; no need for a drive—all you need is a decent internet connection. With just a few clicks of some buttons and your Mac is gonna be running like it did the day you got it. Best of all, this will work with Lion, Mountain Lion, Mavericks, Yosemite, and El Capitan.

My wife has a MacBook Pro that she bought new in 2012. In 2013/14 it had an issue with the system files and when she took it into the Genius bar at Apple they reinstalled the OS (wiping all personal data in the process). At this point they also upgraded her to the latest OS X at the time. I'm not sure what version this was but I assume Mavericks or Yosemite for reasons that will become clear.

At the weekend the laptop seemed to grind to a halt and lockup while we were browsing the web. After waiting for several minutes to regain any kind of response, we did a hard reboot using the power button. On restarting the system showed a grey screen and a flashing directory symbol with a '?', then switched to the Prohibitory symbol. Unfortunately the warranty has no expired so any trip to the Apple Store will be quite expensive.

I've been reading various articles and posts for the last few days to try and work out how to fix this, as follows:

1. Apple Hardware Test comes back OK.
2. Booting from the local Recovery partition (Command-R) does not work. Every time I try this it boots Internet Recovery instead. This means that I cannot reinstall the version of Mac OS X currently on the disk. Running diskutil list in Internet Recovery I can see that the Recovery partition exists on disk0 but I assume it is corrupt in some way.
3. I have ran 'First Aid' in Disk Utility a number of times in a Verify/Fix cycle. It says that it has fixed the disk but there still seem to be issues in the fix log (checksum errors, etc.). Another strange note here is that it shows the 500GB disk as having all space used except 37.5MB. This wasn't the case when the laptop was working.
4. Finally, when I run the Internet Recovery and select Reinstall OS X it tries to install Mountain Lion and gives me an error saying that the laptop cannot be 'upgraded' as it is running a newer OS (presumably Mavericks or Yosemite)

So my question is: What is the best course of action to get out of this bind? My thoughts are:

• Is there a way to get the local recovery partition working?
• Is there a way to determine the version of OS X installed on the system from the recovery tool?
• Is there a way to obtain a disc copy (without paying as we already have it installed) of Mavericks or Yosemite so that I can reinstall from media?
• Finally, is my only option now to do an Erase and then Install OS X from the Internet Recovery tool?

Any help much appreciated.

closed as too broad by bmike♦Nov 20 '18 at 3:10

Please edit the question to limit it to a specific problem with enough detail to identify an adequate answer. Avoid asking multiple distinct questions at once. See the How to Ask page for help clarifying this question. If this question can be reworded to fit the rules in the help center, please edit the question.

4 Answers

My recommendation would be to completely wipe the existing OS so that the OS X installer does not give you any errors about 'upgrades'.

As mentioned by Apple, I would boot the Mac while holding Command (⌘)-R. Once you are in OS X Utilities, select the Disk Utility option. In Disk Utility, select the drive containing the existing Macintosh HD partition, and then click the Erase button. Format the drive as OS X Extended (Journaled) with the GUID Partition Map. Once the drive has been erased and reformatted, exit Disk Utility.

Back in OS X Utilities, you should now be able to select Reinstall OS X which will guide you through reinstalling OS X Mountain Lion on the freshly reformatted disk without giving an error about any existing OS.

Macbook Pro Won't Let Me Reinstall Os X

Try Option-Command-R, this will install the latest version of macOS compatible with that machine.

Macs sometimes will ignore recovery boot (accessed through ⌘+R) or Internet boot (⌘+⌥+R) when an external disk is connected through a USB port. Try again after disconnecting all devices except for the keyboard, mouse, and screen.

This issue was experienced on a 2014 Mac mini running High Sierra.

If the MacBook is pre OS X Mavericks (has a cd/dvd drive) then there also have been two grey dvd's with the Mac.

One is the Install Disk and the other Disk has the Hardware Test Utilities on it.

Or if you got your Mac from eBay without the dvd's then you should be able to use a Retail DVD (the ones you can buy without buying a Mac) Boot from the Install Disk also lets you open Disk Recovery Tools or a Terminal Window also you can do a Fresh New Install if needed.

If your MacBook is Mavericks or later then it has no cd/dvd drive and also never had a Local Recovery then you won't be able to make local Recovery working.

At this Point your best Option will be if you have access to a 2nd Mac so you can create a BootUSB Stick there or maybe ask a Fried if he can create one for you.

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